Being In Service: The Art of Conscious Customer Service
| Author | : | |
| Rating | : | 4.59 (603 Votes) |
| Asin | : | 1535539585 |
| Format Type | : | paperback |
| Number of Pages | : | 202 Pages |
| Publish Date | : | 2016-12-25 |
| Language | : | English |
DESCRIPTION:
In the early 2000's he shifted from resort dining to healthcare food service with Thomas Cuisine Management. About the Author Jimmy Coggins is a hospitality professional, whose career spans three decades in destination resorts, hotels, hospitals and hospice care. . He currently resides in northern Virginia with his wife, Tracie, and their three dogs. Since 2000, Jimmy has practiced Buddhism in Zen Mindfulness tradition of Thich Nhat Hanh. For further information about customer service training, consulting and keynote speaking, visit BeingInService. Since that beginning, he has managed food service operations in settings ranging 5-star hotels to twenty-seat wine bars. His primary practice has been the integration of mindfulness
excellent Lee L A wonderful and heartfelt book. Full of great stories, insights and exercises that blend the world of service and mindful presence in seamless way. Would make an excellent compliment to any training or workshop in this field.. Great read, gets to the heart of service Great read, gets to the heart of service. "Being Present" is such a simple concept that is a very complex reality.. "Love this read" according to Amazon Customer. Love this read. A great example of mindfulness, not just in the service industry, but in everyday life. Warm, engaging stories illuminate this insightful message.
If you are a service professional or manage a service-oriented organization, the book points to the single most important element of your culture and your training program - developing presence among your directors, managers and frontline associates. Every successful customer service interaction requires your full presence and awareness. Being In Service is personal and professional exploration of the intersection between Service and Mindfulness. Training the art of being present creates connection, trust, loyalty and compassion among your customers, colleagues and guests. It is the cure for the malady of disengaged associates and detached customers. It empowers your associates by creating
In the early 2000's he shifted from resort dining to healthcare food service with Thomas Cuisine Management. For further information about customer service training, consulting and keynote speaking, visit BeingInService. Being In Service is the culmination of more than a decade training healthcare teams and exploring the intersection of Mindfulness and